You stare at the login form and the message says your account is locked after too many attempts. This usually happens because a saved password no longer matches the one on file.
Unable to sign in or account locked after failed attempts
You type your details and the screen returns an error or a lock notice instead of the lobby. The most common reasons sit below.
- Caps Lock is on or the keyboard layout is set to another language.
- The password was changed on another device and the old one is still saved.
- You are entering a username instead of the email linked to the account.
- Too many wrong tries in a row triggered a temporary lock.
- Two-factor authentication is on and the code has expired.
Work through these steps in order.
- Close the browser tab and open a fresh one to the sign-in page.
- Type the email address connected to your account by hand rather than pasting it.
- Turn Caps Lock off and check that the language bar shows English.
- Delete the saved password from your browser and enter it manually.
- If a code is requested, request a new one and use it right away.
- Try the phone browser on mobile data if the home network fails.
- Clear cookies for the site and reload the page.
- Use the password reset link sent to your email if the password is still refused.
- Wait for the lock to lift on its own before trying again, since repeated attempts extend it.
Contact support when the lock remains after the waiting period or the reset email never arrives.
Deposit left the bank but the balance did not change
Your banking page shows the payment as completed, yet the casino balance stays the same. Causes usually involve the payment still travelling or a failed callback.
- The bank sent the money but the casino has not yet received confirmation.
- The deposit went to an old payment address saved in your banking app.
- A pending bank review is holding the transfer.
- The payment was made from a card or account not in your name.
- The casino flagged the deposit for a routine check.
Follow these steps to trace the money.
- Open your banking history and confirm the status reads completed, not pending.
- Take a screenshot of the transaction with the reference number visible.
- Return to the cashier and refresh the balance without making a new deposit.
- Check that the payment details on file match the account you paid from.
- Look for a message in your account inbox about the deposit.
- Wait for the bank to clear any review it has placed on the transfer.
- Remove and re-add the payment method if the details were saved incorrectly.
- Make a small test deposit only after the first one appears or support replies.
- Keep all screenshots ready in case the payment needs to be matched manually.
Contact support when the bank marks the payment as completed and the balance still shows nothing after a full banking day.
Identity check stuck or documents rejected
The verification screen shows a pending status or a rejection notice without a clear reason. Most rejections come from the quality or type of the file sent.
- The photo is blurred, cropped or shows glare from a flash.
- A corner of the document is missing from the frame.
- The document has expired or the details do not match your account name.
- You uploaded a screenshot instead of a photo of the original.
- The file format is not supported by the upload field.
Use this sequence to get the check moving.
- Take new photos in daylight with the document flat on a table.
- Make sure all four corners and the text are inside the frame.
- Use the original document, not a copy or a scan of a scan.
- Check that the name and date of birth match your account exactly.
- Upload one document at a time and wait for each to be accepted.
- Use the file types shown in the upload field, such as JPG or PDF.
- Submit a proof of address that shows your name and full address clearly.
- Refresh the verification page after each upload to see the new status.
- Keep the same document set together so you can resend if asked.
Contact support when a clear, valid document is rejected twice without an explanation.
Withdrawal pending longer than expected
The withdrawal page shows a pending label and the money has not left your balance. Pending status often means a check is still open on the account.
- Identity verification is incomplete or waiting for a document.
- A bonus is still active and its conditions have not been met.
- The withdrawal method differs from the deposit method used.
- An account review is open because of unusual activity.
- The request was made during a busy period and is queued.
These steps help you find the blocker.
- Open the withdrawal history and note the exact status shown.
- Check the verification area for any document still pending.
- Review active bonuses and confirm their conditions are finished.
- Cancel the request and submit it again only if the status allows it.
- Make sure the payout method belongs to you and matches your deposit route.
- Remove any old payment method that is no longer valid.
- Look in your account inbox for a request for more information.
- Use the phone browser to check the status if the desktop page will not load.
- Keep the withdrawal reference number ready for support.
If the status stays pending after verification is complete, ask https://spinbit-casino.co.nz/ support to review the request and explain what is holding it.
Quick Reference
The table pairs each problem with its usual cause and the first thing to check.
| Problem | Usual cause | First check |
|---|---|---|
| Login refused | Wrong saved password or Caps Lock | Type the email and password by hand |
| Account locked | Too many failed attempts | Wait for the lock to lift before retrying |
| Deposit missing | Payment still travelling or details mismatched | Compare the bank status with the cashier |
| KYC rejected | Blurred or cropped document | Retake photos in daylight with all corners visible |
| Withdrawal pending | Open verification or bonus conditions | Check the verification page and active bonuses |
Each row points to the quickest signal of what is wrong. A refused login is usually a typing issue before it is a system issue. A lock is a safety response, so waiting is part of the fix. A missing deposit is a race between your bank and the casino ledger. A rejected document fails on image quality more often than on content. A pending withdrawal is a queue, and verification sits at the front of it. Fix the first check in each row before you ask for help.
Keep your account details current and your documents ready before you request a withdrawal, because most of these problems start with old information on file.